Sales
Pipeline management, opportunity tracking, forecasting and sales process optimisation across your CRM platform.
What We Offer
Solutions
CRM platforms and services tailored to your business
What We Offer
CRM Services: Managed Service, Implementation & Development
Whether you need ongoing support, a new implementation or bespoke development, we have certified specialists across every CRM domain.
Our managed CRM service gives you certified expertise without in-house overhead. From day-to-day user queries to complex configuration changes, we're your CRM help desk and strategic advisor in one.
Marketing
Campaign management, lead nurturing, automation tuning and analytics reporting support.
Service
Case management, SLA configuration, knowledge base management and customer service workflow optimisation.
Field Service
Scheduling, dispatch, mobile workforce management and field technician productivity support.
CPQ
Configure Price Quote management, product catalogue maintenance and approval workflow support.
A.I. & Analytics
Einstein AI, Copilot and predictive analytics support to drive intelligent, data-driven decisions.
From greenfield deployments to complex migrations, BPI OnDemand has delivered 500+ CRM implementations. Our proven methodology reduces time-to-value and ensures high user adoption from day one.
Sales Cloud
End-to-end sales process: lead management, opportunity tracking, forecasting and territory management.
Marketing Automation
Pardot, Marketing Cloud, Dynamics Marketing and Oracle Eloqua for B2B demand generation.
Service Cloud
Omnichannel customer service, case management and self-service portals for B2B organisations.
Field Service
Field Service Lightning and Microsoft Dynamics for complex mobile workforce requirements.
CPQ Implementation
Salesforce CPQ and Oracle CPQ deployments to streamline complex quoting and contracting.
A.I. Integration
Einstein, Copilot and custom AI model integration to embed intelligence into CRM workflows.
When off-the-shelf CRM doesn't quite fit, our development team builds bespoke solutions extending platform capabilities — creating the perfect fit for your unique business processes.
Apex & LWC
Custom Salesforce development using Apex, Lightning Web Components and Visualforce for complex requirements.
Integrations
API integrations connecting CRM to ERP, finance, marketing, ecommerce and other business-critical systems.
Custom Portals
Partner portals, customer self-service and community sites built on Experience Cloud and Power Pages.
Process Automation
Flow Builder, Power Automate and custom automation to eliminate manual processes at scale.
Reporting & BI
Custom dashboards, CRM Analytics and Power BI providing the insight your leadership teams need.
A.I. Development
Agentforce agents, custom AI features and machine learning models embedded within your CRM.
Credentials
Certifications &
Accreditations
Our team holds certifications across all three major CRM platforms. When you work with BPI OnDemand, you get accredited expertise — not generalists learning on your budget.
Salesforce
Certified Partner
OSP Partner
Managed Service Provider
Administrator
Sales Cloud Consultant
Service Cloud Consultant
Platform Developer I
CPQ Specialist
Marketing Cloud
Field Service Consultant
CRM Analytics
Experience Cloud
Agentforce Specialist
Microsoft
Microsoft Partner
Dynamics 365 Sales
Dynamics 365 Customer Service
Power Platform Developer
Power BI Data Analyst
Azure Fundamentals
Power Automate
Oracle
Gold Partner
Oracle CX Sales Cloud
Oracle Service Cloud
Oracle Eloqua (Marketing)
Oracle CPQ
Oracle Field Service
30+
Active certifications held across the team
3
Major platform partnerships
18
Years maintaining certified expertise
100%
Of delivery staff are platform certified
Platform Expertise
Multi-CRM Mastery
We're platform-agnostic in advice, platform-expert in delivery. Certified partners with the world's leading CRM vendors.
Salesforce
Certified Partner
Sales Cloud, Service Cloud, Marketing Cloud, Pardot, Field Service Lightning, CPQ, Experience Cloud and Agentforce AI — comprehensive expertise across the entire Salesforce ecosystem.
Microsoft Dynamics
Microsoft Partner
Dynamics 365 Sales, Customer Service, Marketing and Field Service, with deep Power Platform and Azure integration expertise for Microsoft-first organisations.
Oracle
Gold Partner
Oracle Sales Cloud, Service Cloud and Oracle Eloqua for enterprise organisations requiring the depth and scale of the Oracle ecosystem alongside CRM best practices.