01
Assess
We begin with a deep understanding of your business processes, challenges and objectives before we talk technology. Our business-led discovery methodology ensures the right CRM solution for your exact needs.
How We Work
Our Approach
How we work with your business to deliver lasting CRM improvement
How We Work
Uniquely
Business-Led
Unlike typical technology consultancies, BPI OnDemand is led by proven business executives across Sales, Marketing, Customer Service and A.I. We understand your business first — the technology follows.
02
Design
Drawing on 500+ implementations, our specialists design the optimal CRM architecture for your sector and scale. We map processes, define the data model and plan the user experience before a single line of code is written.
03
Deliver & Support
We don't implement and disappear. Our managed service model means we stay as your ongoing strategic partner — optimising, evolving and supporting your CRM as your business grows. 120+ clients rely on us long-term.
Meet the Team
Hear It From
Fred Directly
CEO Fred Wilkinson explains what makes BPI OnDemand different — the business-led approach, the managed service model, and why our clients stay with us for years, not just projects.
BPI OnDemand — An Introduction with CEO Fred Wilkinson
Our Track Record in Numbers
500+
CX/CRM Implementations
170+
Customers New to CRM
120+
Clients Supported
2008
Founded — 18 years of CRM leadership