As BPI OnDemand continues it’s incredible growth over the last year, we are delighted to announce that we have strengthened our commitment to the Oracle Cloud by being credited as an Platinum Partner. The platinum status covers our specialisations across Oracle’s Customer Experience suite of applications. The certification comes off the back of growing recognition across EMEA for our services and dedication to expanding Oracle’s presence in the CX market.
What does this mean?
Platinum Partner status is the second highest level of acknowledgment you can receive in the Oracle Partner Network. In order to apply for this, partners must be specialised in at least five Oracle applications. This signifies that BPI are well equipped to mange and support applications across the entire CX suite that Oracle has to offer. Additionally, becoming an Platinum Partner continues to strengthen our relationship with Oracle’s development team, improving our ability to create effective PaaS extensions for our Customers applications.
Not only does becoming a Platinum Partner strengthen our commitment with Oracle, but it’s a huge achievement for our team of consultants who work tirelessly to ensure our knowledge of each specialised application remains impeccably high.
A note from Chief Technology Officer Michael Taylor.
Since the formation of BPI OnDemand in 2008, our key objective has been to provide a flexible, unique way of introducing organisations to the ever growing Oracle CX Cloud. Becoming a Platinum Partner signifies our continuous commitment to achieve this.
A note from Chief Executive Officer Fred Wilkinson.
Where are we specialised?
Perfect for SME’s, Oracle’s leading CX solution offers a suite of components designed to work as a complete sales platform. Whether you are the sales rep, director or co-ordinator, Oracle Sales Cloud provides you with the valuable information needed to conduct the sales process effectively.
With a panoramic view of your entire client base, you’ll see ALL customer interactions, including open & closed service requests, sales, assets and company wide customer interaction history. So now you can look forward to vastly improved customer service levels.
With its incredible capabilities and rapid implementation, it’s no shock as to why Eloqua is the current market leader for B2B marketing automation.
The term “Marketing Automation” doesn’t do justice to the capability of such systems, as they can help you get amazing results from more than just the traditional marketing activities. Yes, they’re great for identifying, nurturing and channeling leads from new and existing customers, but you should look to how a marketing automation system can help support the external and internal communications across all areas of your business.
Here are just some of the features of Oracle’s marketing cloud:
Acquired by Oracle in 2013, Responsys is an industry leading Marketing Automation platform in the B2C space. The solution provides Marketers with the tools to create targeted cross channel campaigns that engage customers and enhance their experiences with your brand.
Oracle Commerce Cloud
This innovative offering by Oracle has transformed the way organisations can create memorable and seamless Commerce experiences for clients. Business users now have more control than ever with the flexibility to control every pixel through drag and drop capabilities.
BPI Contact Centre
In Partnership with BeCloud solutions, BPI OnDemand bring you the complete Customer Service package. Through CTI connectivity with Oracle Service Cloud, organisations can exploit server-based integration that delivers real-time connectivity with leading contact center solutions.
Oracle CPQ Cloud
The Oracle CPQ Cloud is an automated proposal generator that helps organisations accurately guide customers through their sales process at a rapid rate. This flexible quoting software provides your sales team with fast and accurate proposals, allowing them to focus their attention elsewhere.
Oracle Social Cloud
The Oracle Social cloud is a service designed to help organisations manage relationships and interactions with customers. Through Oracle Social Relationship Management (SRM) you can Listen, engage, publish and analyse your social properties in one unified platform, unique to any other vendor in the Market. This gives you a complete overview of how well you as an organisation are managing your social media accounts.